1. Introduction

This Privacy Policy explains how Less10 (“we”, “us”) collects, uses, and protects your personal information when you use www.less10.co.za.

2. What Information We Collect

We collect personal details (name, email, contact info) when you register or contact us. We also collect usage data via cookies and analytics tools (e.g., Google Analytics), and communication preferences for email marketing.

3. How We Use Your Information

We use your information to manage your membership and provide access to discounts, communicate with you about offers and updates (with your consent), and analyze website usage to improve our services.

4. Sharing Your Information

We may share your data with trusted third-party service providers (e.g., analytics, email platforms) who process data on our behalf. We do not sell your personal information.

5. Cookies & Tracking

We use cookies and similar technologies for analytics and to enhance your experience. You can manage cookie preferences in your browser.

6. Your Rights (POPIA)

You have the right to access, correct, or delete your personal information. You may opt out of marketing communications at any time.

7. Data Security

We implement reasonable security measures to protect your data.

8. Changes to This Policy

We may update this Policy from time to time. The latest version will always be available on our Website.

9. Contact

For privacy questions or requests, contact sales@less10.co.za.

10. Refund Policy (Data-Related)

Less10 does not charge fees for access to your personal information or for exercising your rights under POPIA. However, if you believe your personal data has been misused or you have suffered harm due to a data breach, you may submit a formal complaint to Less10. Refunds related to membership fees are governed by our Terms & Conditions.

11. Dispute Resolution

If you have concerns about how your personal information is handled, please contact Less10 directly at sales@less10.co.za. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa. For unresolved disputes, parties may pursue mediation or arbitration as outlined in our Terms & Conditions.